Return & Refund Policy

Last updated: August 27, 2026

Hello Fashion Store is operated by Axihura Inc. We want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and the procedures for returning items and requesting refunds.

1. Return Eligibility

You may return items within 30 calendar days from the date you receive your order. To be eligible for a return, items must be unused, unworn, unwashed, undamaged, in original packaging with all tags attached, and accompanied by proof of purchase.

2. Non-Returnable Items

The following items cannot be returned: custom-made or personalized items, intimate apparel and earrings (for hygiene protection), items marked as "Final Sale" or "Clearance", and gift cards.

3. Return Process

1. Contact us at support@hellofashionstore.com within 30 days of delivery with your order number and reason for return.

2. Wait for our confirmation and return authorization. Do not send items back without approval.

3. Ship the item(s) to the address provided by our customer service team.

4. We recommend using a trackable shipping service.

4. Return Shipping Costs

Buyers are responsible for return shipping costs unless the item has quality defects, was damaged in transit, or we sent the wrong item. Original shipping fees are non-refundable unless the return is due to our error.

5. Refund Processing

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection. If approved, refunds will be processed to the original payment method within 5-7 business days. Your bank or payment provider may take additional time to post the refund.

6. Late or Missing Refunds

If you have not received a refund within 10 business days after our confirmation, please check your bank account or contact your payment provider, then contact us at support@hellofashionstore.com.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need a different size or color, please contact us; exchanges are subject to stock availability.

8. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos. We will arrange a replacement or full refund at no additional cost.

9. Order Cancellations

Orders can be cancelled for a full refund before they are shipped. If your order has already shipped, please follow the return process after receiving the package.

10. Contact Us

Email: support@hellofashionstore.com

Phone: +86 18520080510

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (MST, Denver Time)

Address: 6041 S Syracuse Way, Suite 241, Greenwood Village, CO 80111, United States