Shipping Policy
Shipping Policy
Last updated: August 27, 2026
Hello Fashion Store is operated by Axihura Inc. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.
1. Order Processing Time
Orders are processed within 1-3 business days after payment confirmation. We do not ship on weekends or US public holidays. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons, processing may take up to 5 business days.
2. Shipping Destinations
We ship worldwide to most countries and regions, including the United States, Canada, the United Kingdom, Europe, Australia, and parts of Asia and the Middle East. If your country is not available at checkout, please contact us at support@hellofashionstore.com.
3. Shipping Methods and Carriers
We use reliable international shipping methods, including registered airmail and express courier services (such as DHL, FedEx, or UPS where available). The carrier may vary depending on the destination and package weight.
4. Estimated Delivery Times
- United States: 7-15 business days
- Canada, UK, Europe, Australia: 10-20 business days
- Other international destinations: 12-25 business days
Delivery times are estimates and may vary due to customs clearance, weather, local postal delays, or other factors beyond our control.
5. Shipping Costs
Shipping costs are calculated automatically at checkout based on the destination, package weight, and selected shipping method. Free shipping may be offered on orders above a certain threshold.
6. Customs, Duties, and Taxes
International orders may be subject to import duties, customs fees, or taxes imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. Delays due to customs inspection are not within our control.
7. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 24-48 hours for tracking information to become active.
8. Undeliverable or Refused Packages
If a package is returned to us due to an incorrect address, refusal to pay customs duties, or failure to accept delivery, the customer is responsible for any return shipping fees.
9. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at support@hellofashionstore.com within 30 days of the estimated delivery date.
10. Contact Us
Email: support@hellofashionstore.com
Phone: +86 18520080510
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (MST, Denver Time)
Address: 6041 S Syracuse Way, Suite 241, Greenwood Village, CO 80111, United States